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Common questions

How do I restore a purchase or subscription?

Open the app, go to Settings → Restore Purchases. Your subscription is tied to your App Store or Google Play account.

How do I delete my data?

Most data is stored on-device — deleting the app removes it. For any server-side data, email us and we will action it within 30 days.

Why am I seeing ads?

Some apps are ad-supported via Google AdMob. Where offered, an in-app purchase removes ads.

An AI feature returned a wrong result — is that expected?

AI results can be inaccurate and are provided for convenience. Double-check anything important; report persistent issues by email.

How do I cancel my subscription?

Subscriptions are managed through your device’s app store, not inside the app. On iPhone: Settings → [your name] → Subscriptions. On Android: Play Store → Profile → Payments & subscriptions.

How do I request a refund?

Refunds are handled by Apple or Google, not by us directly. On iOS, submit a request at reportaproblem.apple.com; on Android, request one from play.google.com/store/account.

Can I upgrade or downgrade my plan?

Yes — open your subscription settings in the App Store or Google Play and choose a different plan. The change takes effect at the start of your next billing cycle.

Where can I find my receipts or invoices?

Receipts are emailed to you by Apple or Google at the time of purchase, and are also available anytime in your App Store or Google Play purchase history.

How do I delete my account?

You can delete your account from the app’s settings. Note that this does not cancel an active subscription — cancel it separately through the App Store or Google Play to avoid future charges.